ION KPIs

We actively monitor the response times of the ION application on different devices to ensure it offers a performant experience. Below are the targets we commit to meet within the application.

Big Screen Performance Targets

	Feature	Target (Basic)	Target (Premium)	Target (Android Operator Tier)
Zap	Zapping (Live, Catchup, SO, nPVR, VOD)^[1]	7 seconds	5 seconds	4 seconds
Play	Playback from Media Card ^[2]	7 seconds	5 seconds	4 seconds
PwrOn	Playback after power on from Standby ^[3]	19 seconds	19 seconds	9 seconds
Screen	Screen Load Time (e.g Discover, Live, EPG ^[4], Explore, Settings, Media Card, Saved)	First contentful paint (e.g., initial screen display but items may progressively load) and ready for interaction – 3 seconds Full metadata load – 5 seconds Imaging loading – progressive loading asynchronous with page interaction
Nav	Menu Navigation	Able to switch to another menu immediately on menu selection Screen display when stop or selection on menu – 3 seconds

Target Basic and Target Premium refer to the different models of Smart TVs produced each year. A description and breakdown of these models can be found on the ION supported devices and operating systems page under the Samsung TV heading.

^[1] On ‘ideal’ network

^[2] Time to playback SO/Catchup content may differ(~1 Sec) compared to playback of LIVE. Due to additional player operations such as checking for a bookmark and seeking.

^[3] Resuming from standby where the application hasn’t been closed by the Operating System

^[4] EPG full screen display only