Program Drill Down

This page displays the Program Drill Down data. The default period shows a reporting period of one day, with sheets for Program Name, Total Distinct Devices, Total Views, Overall QoE, Total Hours Consumed, Average Session Length (mins), Buffering Ratio, Buffering Rate, Average Bitrate, Average Framedrops, Average Time to Start Playout, and Average Bitrate Downgrades over the selected time period. Below these, the report contains an Error Percentage chart, Top 10 Errors Vs Previous Period chart and Top/Worst Performing Device Models chart over the selected time period.

Search, filter, and date selection

The top right of the page shows a Program search box and OS Type drop-down menu showing available OS types.

Next to this is a Date drop-down menu, with preset time intervals for Today, Yesterday, Last 7 days, Last 14 days, and Last 30 days. Selecting one of these options then clicking Apply loads the data.

Users can also select Custom Range, which causes the From and To date fields to appear below, and allows users to specify any time interval (provided dates are not in the future). Users must then click Apply to load the data.

A Back button is also shown at the top right of this page. Clicking it returns the user to the Overview page.

Below the top-left page title, the report shows the selected Reporting Period day count and specific dates chosen. 

Total Distinct Devices

Below the Reporting Period, the report shows Total Distinct Devices based on the selected time interval. The Total Distinct Device count based on the selected time interval is shown with the percentage change in Total Distinct Device count compared to the directly preceding time interval and an up/down/neutral indicator arrow. A mouseover tooltip for each measure gives further information and definitions.

Total Views

Next, the report shows Total Views based on the selected time interval. The Total View count based on the selected time interval is shown with the percentage change in Total View count compared to the directly preceding time interval and an up/down/neutral indicator arrow. A mouseover tooltip for each measure gives further information and definitions.

Overall QoE

Next, the report shows Overall QoE. A mouseover tooltip for each measure gives further information and definitions.

Total Hours Consumed

Next, the report shows Total Hours Consumed based on the selected time interval. The Total Hours Consumed count based on the selected time interval is shown with the percentage change in Total Hours Consumed count compared to the directly preceding time interval and an up/down/neutral indicator arrow. A mouseover tooltip for each measure gives further information and definitions.

Average Session Length (Mins)

Next, the report shows Average Session Length (Mins) based on the selected time interval. The Average Session Length (Mins) count based on the selected time interval is shown with the percentage change in Average Session Length (Mins) count compared to the directly preceding time interval and an up/down/neutral indicator arrow. A mouseover tooltip for each measure gives further information and definitions.

Buffering Ratio

This chart shows the count of sessions reporting Good, Moderate, and Bad buffering ratios based on the selected time interval and filters. A QoE bar is shown below the chart.

The average buffering percentage based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrow at the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions. 

Buffering Rate

This chart shows the count of sessions reporting Good, Moderate, and Bad buffering events based on the selected time interval and filters. A QoE bar is shown below the chart.

The average number of buffering events based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrow at the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.

Average Bitrate

This chart shows the count of sessions reporting Good, Moderate, and Bad Average Bitrate based on the selected time interval and filters. A QoE bar is shown below the chart.

The Average Bitrate based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrow at the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.

Average Framedrops

This chart shows the count of sessions reporting Good, Moderate, and Bad Average Framedrops based on the selected time interval and filters. A QoE bar is shown below the chart.

The Average Framedrops based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrow at the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.

Average Time to Start Playout

This chart shows the count of sessions reporting Good, Moderate, and Bad Average Time to Start Playout based on the selected time interval and filters. A QoE bar is shown below the chart.

The Average Time to Start Playout based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrowat the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.

Average Bitrate Downgrades

This chart shows the count of sessions reporting Good, Moderate, and Bad Average Bitrate Downgrades based on the selected time interval and filters. A QoE bar is shown below the chart.

The Average Bitrate Downgrades based on the selected time interval and filters is shown at the bottom left and the percentage change compared to the directly preceding time interval is shown with an up/down/neutral indicator arrow at the bottom right.

Individual regions can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.

Error Percentage

Below these sheets, the report shows a tiled area chart for Error Percentage. The area of each tile corresponds to the percentage of each error code contributing to the total based on selected filters. A mouseover tooltip gives further information and definitions.

Single-clicking any area tile highlights the selected area and hides all others.

Top 10 Errors Vs Previous Period

This table ranks the percentage change in occurrences of each error when compared to the directly preceding time interval. The list is sorted by percentage change. A mouseover tooltip gives further information and definitions.

Single-clicking any row highlights the selected row and hides all others.

Top/Worst Performing Device Models

These tables rank the 10 top/worst devices based on selected filters. Top Performing Device Models is sorted by distinct device count (descending) and Worst Performing Device Models is sorted by the % of devices classed as having bad QoE (descending).

A mouseover tooltip gives further information and definitions when hovering over the Quality of Experience column.