Account Player Error

This page shows player errors for a specific account.

The top right of the page shows an Account Search box and Date drop-down menu. If drilling down from the Account Details page, the Account Search box contains the selected Account ID. Otherwise, a valid Account ID must be entered before clicking the Apply button or return key to search.

The Date drop-down menu has preset time intervals for Today, Yesterday, Last 7 days, Last 14 days, and Last 30 days. Selecting one of these options then clicking Apply loads the data.

Users can also select Custom Range, which causes the From and To date fields to appear below, and allows users to specify any time interval (provided dates are not in the future). Users must then click Apply to load the data.

Below Account Search, the report shows a table with columns for Created At UTC, Device ID, Device Type, Hardware Type, OS Type, Error Code, and Error Message. By default, the table is sorted by Created At UTC (with most recent at the top).

The mouseover tooltip on the right-most column gives further information.

Users can navigate between table pages by clicking or dragging the Page slider at the bottom-right of the table.

Selecting any row item in the Player Errors table triggers a drill down to a Session Details table below, which shows all playback metrics data occurring 5 minutes before and 5 minutes after the selected error event. This table contains columns for Created date time, Playback session ID, Buffferd duration, Download bitrate average, Selected bitrate, Available bitrates, Dropped video frames, Playback progress, Content source and Content Type. By default, the table is sorted by Created date time (with most recent at the top).

Users can navigate between table pages by clicking or dragging the Page slider at the bottom-right of the table.