Handling subscription changes made directly with a third-party service

Overview

If a customer makes a change to their subscription directly with a third-party service (for example, using the Netflix app or website to upgrade from Netflix Standard to Netflix Premium), Bango notifies OpenTV Platform of the change.

OpenTV Platform then calls your self-care portal.

You must implement an endpoint on your portal to receive such requests from OPF. This will require coordination with your NAGRAVISION representative regarding the details of the endpoint (i.e., the endpoint name, what the request body will contain, and so on).

The endpoint may also be used to determine whether the customer is allowed to change their subscription. (For example, downgrading may not be permitted.) This is a point for discussion with your NAGRAVISION representative.