Bitmovin Player error codes

1000

Unknown error

Unspecified issue in the Bitmovin Player.

1001

General player error

Internal player malfunction or unexpected behavior.

1002

License key not found

DRM license key missing or inaccessible.

1003

License authentication failed

DRM license server rejected the authentication request.

1004

Timeout occurred

Network or DRM license request timed out.

1005

Incorrect API Usage

Invalid or improper use of the Bitmovin Player API.

1006

Feature Contextually Unsupported

Feature not supported in the current playback context.

1007

Remote Playback Failed

Failed to initiate or maintain remote playback.

1103

Setup license error

DRM license configuration issue during player setup.

1201

Source invalid

Invalid or malformed media source provided.

1300

Unsupported format

Media format not supported by the Bitmovin Player.

1301

Advertising General

General error during ad playback or integration.

1302

Ad Break Fetching Failed

Failed to fetch ad breaks from the ad server.

1303

Ad Discarded

Ad was discarded due to invalid or unsupported format.

1400

Network error

General network connectivity issue.

2000

DRM Error

General DRM-related issue.

2001

General source error

Issue with the media source (e.g., invalid URL or format).

2002

Thumbnail Loading Failed

Failed to load thumbnails for the media.

2003

Thumbnail Parsing Failed

Failed to parse thumbnails for the media.

2004

Subtitle Loading Failed

Failed to load subtitles for the media.

2005

Subtitle Parsing Failed

Failed to parse subtitles for the media.

2006

Source Incorrect API Usage

Incorrect API usage while configuring the media source.

2007

Metadata Parsing Failed

Failed to parse metadata for the media.

2008

Media Filtered

Media was filtered due to unsupported or invalid content.

2009

Feature Contextually Unsupported

Feature not supported in the current playback context.

2101

General decoder error

General error during video decoding.

2102

Decoder initialization error

Failed to initialize the video decoder.

2103

Decoding failed

Failed to decode the video stream.

2104

Unsupported decoding format

Video format not supported by the decoder.

2105

Decoding exceeds capabilities

Video decoding requirements exceed device capabilities.

2200

I/O error

General I/O error during playback.

2201

Connection failed

Failed to establish a network connection.

2202

Connection timeout

Network connection timed out.

2203

HTTP status code error

Received an invalid HTTP status code from the server.

2204

Clear text connection error

Attempted to use an insecure (non-HTTPS) connection.

2301

General DRM error

General DRM-related issue.

2304

Unsupported DRM format

DRM format not supported by the Bitmovin Player.

2305

DRM request failed

Failed to request DRM license or certificate.

2308

DRM key expired

DRM license key has expired.

3001

General offline error

General error during offline playback or download.

3002

Download failed

Failed to download media for offline playback.

3003

Insufficient storage

Not enough storage space for offline media.

3005

File access denied

Permission denied to access offline media files.

3006

Folder locked

Offline media folder is locked or inaccessible.

3007

Deadlock error

Deadlock occurred during offline playback or download.

3008

No offline options available

No offline playback options are available for the media.

3301

General offline DRM error

General DRM-related issue during offline playback.

3304

Unsupported offline DRM format

DRM format not supported for offline playback.

1000

Unknown error

Unspecified issue in the Bitmovin Player.

1001

API not available

Required Bitmovin Player API is not available or accessible.

2001

DRM missing configuration

DRM configuration is missing or incomplete.

2002

DRM no license server URL provided

No DRM license server URL provided in the configuration.

2003

DRM failed license request

Failed to request DRM license from the server.

2005

DRM key size not supported

DRM key size is not supported by the player or device.

2006

DRM no key system

No DRM key system is available or supported.

2007

DRM key session initialization failed

Failed to initialize the DRM key session.

2008

DRM media key initialization failed

Failed to initialize the DRM media key.

2009

DRM key error

General DRM key-related issue.

2010

DRM key system not supported

DRM key system is not supported by the player or device.

2011

DRM certificate error

Invalid or expired DRM certificate.

2012

DRM PlayReady invalid header key-value pair

Invalid key-value pair in the PlayReady header.

2013

DRM restricted output

DRM output is restricted due to device or policy constraints.

2015

DRM initialization data missing

DRM initialization data is missing or incomplete.

3001

Module invalid definition

Invalid module definition in the Bitmovin Player.

3002

Module invalid definition dependency

Missing or invalid dependency for a module.

3003

Module missing

Required module is missing or not loaded.

3004

Module dependency missing

Missing dependency for a module.

3005

Module removed

Module was removed or unloaded during playback.

3100

Module advertising error

Error during ad module initialization or playback.

1400

Network error

General network connectivity issue.

1401

Network manifest download timeout

Manifest download timed out.

1402

Network segment download timeout

Media segment download timed out.

1403

Network progressive stream download timeout

Progressive stream download timed out.

1404

Network failed certificate request

Failed to request a certificate for secure playback.

1301

Playback video decoding error

Failed to decode the video stream.

1304

Playback HLS could not load transmuxer

Failed to load the HLS transmuxer.

4000

Segment PSSH data missing

PSSH data is missing from the media segment.

1101

Setup no HTML element

No HTML element provided for player initialization.

1102

Setup missing configuration

Required configuration is missing during player setup.

1103

Setup license error

DRM license configuration issue during player setup.

1104

Setup missing domain license allowlist

Domain license allowlist is missing.

1105

Setup missing license allowlist

License allowlist is missing.

1106

Setup invalid license server

Invalid or unreachable DRM license server.

1107

Setup invalid impression server

Invalid or unreachable ad impression server.

1108

Setup no rendering engine

No rendering engine available for playback.

1113

Setup unsupported protocol

Unsupported protocol used in the configuration.

1200

Source error

General issue with the media source.

1201

Source invalid

Invalid or malformed media source provided.

1202

Source manifest invalid

Invalid or malformed manifest file.

1203

Source no supported technology

No supported playback technology available for the media source.

1204

Source stream type not supported

Stream type not supported by the Bitmovin Player.

1205

Source forced technology not supported

Forced playback technology not supported by the player.

1206

Source no stream found for supported technology

No compatible stream found for the supported technology.

1207

Source empty segment

Media segment is empty or invalid.

1208

Source could not load manifest

Failed to load the media manifest.

1209

Source progressive stream error

Error during progressive stream playback.

1210

Source HLS stream error

Error during HLS stream playback.

1211

Source encryption method not supported

Encryption method not supported by the Bitmovin Player.

2101

VR incompatible player technology

VR playback not supported by the current player technology.

1001

General player error

Internal player malfunction or unexpected behavior.

1002

Player License Key Failed

DRM license key missing or invalid.

1003

License Request Failed

Failed to request DRM license from the server.

1004

General Ad Error

General error during ad playback or integration.

1099

Failed to deserialize object to JSON

Failed to deserialize JSON data during player setup.

1200

General Network Error

General network connectivity issue.

1207

Source empty segment

Media segment is empty or invalid.

2001

General source error

General issue with the media source.

2002

Thumbnail Loading Failed

Failed to load thumbnails for the media.

2003

Thumbnail Parsing Failed

Failed to parse thumbnails for the media.

2004

No Text Track available

No text track (subtitles) available for the media.

2005

Subtitle Parsing Failed

Failed to parse subtitles for the media.

2101

Failed to start playing the source

Failed to start playback of the media source.

2202

Failed to download playlist

Failed to download the media playlist.

2301

DRM session failed

Failed to initialize or maintain the DRM session.

2302

DRM configuration is missing

DRM configuration is missing or incomplete.

2303

No DRM license URL provided

No DRM license server URL provided in the configuration.

2306

DRM license request failed

Failed to request DRM license from the server.

2307

DRM certificate request failed

Failed to request DRM certificate from the server.

2309

No DRM certificate URL provided

No DRM certificate server URL provided in the configuration.

3001

General offline error

General error during offline playback or download.

3003

Not enough disk space

Not enough storage space for offline media.

3004

Wrong content key for the DRM license

Incorrect content key provided for the DRM license.

3009

SourceConfig not supported

Source configuration not supported by the Bitmovin Player.

3010

Content URL migration has failed

Failed to migrate content URL for playback.