Overview and policy

NAGRA will:

  • Validate on a subset of devices with current security patches that meet the technical capabilities below.
  • Endeavour to support devices that meet the technical capabilities (OS versions) outlined below. Issues found on supported but not validated devices will be resolved with reasonable commercial endeavours.
  • List devices found not to work with our service on this page. Issues found on non-supported devices will not be considered for bug fixing.

General Policies

iOS – iPhone, iPad, and Apple TV with Fairplay DRM

ION supports iOS versions currently supported by Apple as detailed at https://endoflife.date/iphone. Generally, this is the current iOS and the two versions preceding it. NAGRA does not actively disable unsupported versions (except in a security breach) but cannot guarantee that they will work.

Android with Widevine

ION supports the most recent Android Mobile versions that receive security support as detailed here: https://endoflife.date/android

ION supports the most recent Android TV version and the version preceding it.

FireTV boxes with Widevine

Current FireTV models with at least 1.5GB of RAM are tested.

AOSP boxes with Widevine

ION supports specific boxes validated as per customer agreement. Generally, only boxes with a similar Android version to Android TV can be expected to operate correctly.


ION supports the latest Safari and Chromium-based browsers and their previous version as supported by vendors.

NAGRA recommends that all browser users enable auto-updates from vendors.

  • Safari with Fairplay and
  • Chrome with Widevine are validated.

Samsung TVs with TVKey

ION supports Samsung TVs based on model years for most recent three years on a rolling basis. As new versions are introduced, older versions may continue to work, but NAGRA cannot commit to keep them operational and will review issues on a commercially reasonable basis.

Samsung model years can be found at https://developer.samsung.com/smarttv/develop/specifications/tv-model-groups.html.


Application updates will be made available to the operator, at least quarterly, and should be deployed into the application stores by the operator as an upgrade at least every six months. Upgrade release notes will identify whether the release contains security fixes that require urgent deployment. Consumer devices that have not upgraded six months after an update is made available may cease functioning until the upgrade is applied. For a security issue with urgent requirements (for example, GDPR), an upgrade may be forced to devices on the next login.

Validated Devices

NAGRA validates the solution on a subset of supported devices.

Android Mobile Devices

The Android reference devices on which ION is tested are as follows:

  • Google Pixel 2
  • Google Pixel XL 1st generation
  • Honor Play
  • Huawei MediaPad M5
  • Huawei Mate 20 Pro
  • Lenovo Tablet TB-8504X
  • Lenovo Tablet TB-X304L
  • Lenovo Tab 7 TB-7305F
  • Lenovo Tab M-10
  • LG Nexus 5
  • Motorola Moto E
  • Motorola Moto G8
  • Redmi Note 7 Pro
  • Samsung Galaxy On Max
  • Samsung Galaxy On Nxt
  • Samsung Tab S4
  • Samsung Galaxy S7
  • Samsung Galaxy S9+
  • Samsung Galaxy Tab S3
  • Samsung Galaxy Tab S4
  • Samsung Galaxy M31
  • Sony Experia XZ2

Android TV

The Android TV reference devices on which ION is tested are as follows:

  • Nvidia Shield
  • Nokia 8000
  • SEI 800
  • Mi Box S
  • FireTV 4k Stick
  • Evolution
  • Innopia
  • ZTE



The iPhone reference devices on which ION is tested are as follows:

  • iPhone 6s
  • iPhone 7
  • iPhone 8
  • iPhone X
  • iPhone XR


The iPad reference devices on which ION is tested are as follows:

  • iPad 6th Gen
  • iPad Mini 4
  • iPad Pro 2nd Gen
  • iPad Pro


The Browser reference applications on which ION is tested are as follows:

  • Chrome
  • Safari
  • Firefox

Incompatible Devices

NAGRA has identified the following devices that are not compatible with our service.

  • Original FireTV or FireTV devices with less RAM than 1.5GB